There's no ticket portal and no chatbot. Six addresses, and a person behind each of them — there are only two of us, so that person is one of us.
Something broken, something confusing, or something you wish it did. Tell us what you were trying to do and what happened instead — that pair of sentences solves most tickets on the first reply.
thekodevs@gmail.comRefunds, invoices, receipts, VAT numbers, or a charge you don't recognise. Please email before disputing with your bank — a refund takes us a minute, a chargeback takes months.
thekodevs@gmail.comAccess, correction, deletion, portability, or a signed Data Processing Agreement for your clients' data.
thekodevs@gmail.comVulnerability reports and security questionnaires. Please read the disclosure policy first — we won't pursue good-faith research that follows it.
thekodevs@gmail.comQuestions about the Terms, notices, and service of process.
thekodevs@gmail.comInterviews, questions, and anything about the company. Logos and colours are in the press kit.
thekodevs@gmail.comA few things answer themselves faster than we can:
For notices, service of process, and anything that must arrive on paper:
We're a two-person studio without a public office. Email reaches us faster than anything else, and we answer it.